Courier cancellation policy
Version TP-CANCEL-2026-10-29-v1. Applies prospectively to courier orders where this policy is accepted. Earlier orders retain their original terms.
Before travel begins
Cancel at least 24 hours before the confirmed pickup time for a full refund. Cancel less than 24 hours before that time and a $20 cancellation fee applies, limited to the amount paid. This also applies to same-day reservations. The fee compensates for planning and reserved capacity; it is not a claim that fuel has already been used. An unconfirmed, unpaid request has no cancellation charge.
After travel begins
Charges are calculated from documented time actually spent on your job at $25 per hour, prorated to the minute, plus actual job mileage at $0.76 per mile. The same period or expense is not charged twice. Fuel and normal vehicle operating costs are included in mileage; there is no additional gas charge. The $20 late-cancellation fee is not added. We provide an itemized breakdown and refund the unused prepaid balance. Cancellation deductions do not exceed the original payment.
After pickup
If your package is already in TrustPoint's custody, contact Lisa to arrange a return or alternate delivery. Any additional service and price require agreement before additional charges are collected. Cancellation does not mean abandoning the package or treating an incomplete handoff as delivered.
How to cancel
Email lisa.dixon@trustpointnotarycourier.com or text 407-212-1772 with your request number. Timing is measured when the message is received, not when Lisa reads it. All appointment times are Eastern. Canceling does not require you to wait for a reply; Lisa will acknowledge receipt and provide any applicable breakdown.
Refunds and service issues
If TrustPoint cancels before providing any service, your payment is refunded in full. If TrustPoint cannot complete the promised service, contact Lisa for resolution; this customer-cancellation policy does not waive rights or refunds required by law. Refunds go to the original payment method, subject to payment-provider processing time. We do not require you to accept store credit instead of an applicable refund.