What to Expect When You Book Your Session

Mobile vs. Remote Online Notarization: Which Is Right for You?

TrustPoint offers two ways to get documents notarized. Understanding the difference upfront will save time and ensure your appointment goes smoothly.

Mobile Notarization means Lisa travels to you. She comes to your home, office, hospital, care facility, or any agreed-upon location within the service area. This is ideal for loan signings, real estate closings, estate planning documents, and any situation where wet-ink signatures and an in-person notarial seal are required.

Remote Online Notarization (RON) is conducted entirely via a secure video call. You and your documents are on screen; Lisa verifies your identity through an approved identity-proofing platform and applies a digital notarial seal that is legally valid in all 50 states under Florida Statute Chapter 117. RON is ideal for clients outside the local service area, last-minute signings, or any situation where travel is inconvenient.

How the Booking Process Works

Booking with TrustPoint takes approximately three minutes. The online booking wizard walks you through four steps:

• Select your service. Choose from mobile notarization, loan signing, remote online notarization (RON), apostille services, or courier. Each listing includes a description and price so you know exactly what you're purchasing.
• Choose a date and time. Available slots are displayed in real time based on Lisa's current schedule. Appointments are available seven days a week, including evenings and early mornings.
• Enter your contact and location information. For mobile appointments, you'll provide the service address. For RON, you'll provide your email address for the video session link. Include any relevant notes about the documents or access requirements.
• Pay securely. Payment is collected at the time of booking via Stripe. You'll receive a confirmation email immediately after checkout.

Once your booking is confirmed, you'll receive an email with the appointment details. Lisa will also send a reminder the day of your appointment.

What to Prepare Before Your Appointment

Being prepared before the notary arrives — or before connecting online — keeps the appointment efficient and avoids rescheduling fees.

• Have all documents ready and organized in signing order. If your lender or attorney provided a package, keep it intact — do not pre-sign any pages.
• Have a valid government-issued photo ID on hand. See Step 2 (Identity Verification) for the full list of accepted documents.
• For mobile appointments, ensure the signing location is accessible and has adequate lighting and a flat surface large enough for the document package.
• For RON sessions, test your device's camera and microphone in advance. A stable internet connection is required. Tablets and laptops work best — some mobile platforms may have limitations.
• If additional signers will be present, confirm that each person has their own valid ID ready.
• For loan signings, confirm with your lender that the final closing package has been released before the appointment. Last-minute document changes can extend the session time.

Service Area Coverage

Mobile notary services are available throughout the greater Orlando metro area, including Orange County, Osceola County, Seminole County, and Lake County. Specific cities served include Orlando, Kissimmee, Sanford, Altamonte Springs, Winter Park, Ocoee, and Lake Buena Vista, among others.

Remote online notarization (RON) is available to clients anywhere in the United States. Florida's RON statute permits notarization of documents for out-of-state clients, and the resulting notarization is legally recognized in all 50 states.

Travel fees apply for mobile appointments. The base travel fee is included in the listed service price. Extended travel outside the standard service area may incur additional fees, which will be quoted before confirmation.

24/7 Availability

TrustPoint operates seven days a week, with appointments available outside standard business hours. Early morning, evening, and weekend slots are regularly available for professionals who cannot accommodate midday appointments. Last-minute and same-day bookings are accepted subject to availability — call (407) 784-3835 to confirm urgent scheduling.